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Creating tags for follow up


I want to make a follow up for: Non reply text received and how to exclude follow up for: completed form-filled customers. How to do this?


Please follow these steps:

a. Non reply text received

  • You need to create a “Tag” for this, then combine it with TimeGap and Condition element

  • To create a tag, go to “Contacts → Contact Tag” (make sure to select the right FB page when creating a contact tag.)

  • To create a Chat sequence, go to “Facebook & Instagram” → “Chat Sequences”

  • Here's a sample set-up below:


b. Completed form-filled customers

  • You need to add a “Tag” to subscribers who completely filled-out your Form

  • Once you have have that Tag, you can follow set-up below:


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