Question:
I download subscriber file but the last digit turns to 0. Please help.
Answer:
The probable cause of this is because you opened it using Excel. Excel automatically formats the cell values to a number - which results into converting some digits to zero.
Do not save it on excel - or do not modify the downloaded file using excel. You can check the fullness of the values if you use a text editor instead or you can also open it using “Import data” method in excel.
Please watch this Youtube tutorial how to open a CSV in excel properly.