GMB bot

The label should say “WhatsApp” instead of GMB. Also, the client is not notified that the bot is paused but the admin can see if the bot is paused by checking at the above picture. When the bot is on the “Paused” state, what's being paused is only the “keywords” so that the bot will not interrupt with contact to agent discussion when the contact unknowingly “hits” the keyword.

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