All Categories Ecommerce Issues/Questions #ORDER_STATUS# Variable

#ORDER_STATUS# Variable

Question:

Please help me regarding #ORDER_STATUS# variable, How to make it work and how will the customer trigger the store notification?

Answer:

Please note that variables only work when triggered by Store Notifications. Please create a Store Notification and assign your Message there with the variables. Once the user orders or triggers your store notification, only then will the variables work.

For the customer to trigger the store notification, create a Store Notification → assign an event (Ex: ‘On-hold’ etc.). So when a customer's order status becomes “On-hold”, the system will send a message to your subscriber based on the Store Notification message you composed.

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