All Categories Ecommerce Issues/Questions

Question:Why did the customer proceed with their order with an incomplete address?Answer:If order status is “Abandoned”, this means the customer proceed to checkout but did...

published on January 19, 2022

Question:The cart url in shop notification is not working. Please refer to this test message as well as YouTube video clip as well. Answer:You used the...

published on January 19, 2022

Question:Where can the buyers check their order status in MMIO ecommerce? Is there any login for buyers to login and check their order status?Answer:You may...

published on January 21, 2022

Question:Can I choose what event type setting will a purchase be? Currently its default is “On Hold”.The reason for my questions is that my goal...

published on January 21, 2022

Question:Can buyers checkout inside messenger? I have a shopify store and added the FB sales channel.Answer:On your Chatbot flow, you can create a Button that...

published on January 21, 2022

Question:How to offer a Free ebook and the client become interested using message flow builder?Answer:You can use MMIO Ecommerce to offer downloadables. Create an ecommerce...

published on January 21, 2022

Question:How to update my store logo and favicon name on website?Answer:Please note that logo must be smaller than 1050px in width. The suggested width is...

published on January 21, 2022

Question:Why is that the shipping fee not being calculated on the order total?Answer:For the shipping fee to be calculated correctly, a shipping method needs to...

published on January 22, 2022

Question:My client wants to use a custom domain on his e-commerce shop. So after he added CNAME record on his domain and pointed to my...

published on January 21, 2022

Question:I would just like to inquire if there are permalinks now? Ex: Straight to checkout with X Qty of Product AAnswer:For the Direct checkout link,...

published on January 21, 2022

Question:Why does the shop notifications don't work?Answer:Please note that messenger notifications will only work if the user purchased from your store through messenger.To enable this,...

published on January 21, 2022

Question:Main domain page not loading and shows the error below:Answer:This is showing because your domain is not assigned to an Ecommerce store. To assign this...

published on January 20, 2022